Behavioural Consultation

Helping Children deal with big feelings

When working with parents, we set up an initial behavioural consultation to discuss any concerns with our counsellors or behavioural programmers. Next, we meet with the parent and our support team together. We discuss goals and strategies to help the child move forward. 

These can include play therapy, therapy animals and taking them out in the community. Our team of behavioural programmers and counsellors in Langley will also create a wrap around approach by working with parents, teachers, school counsellors to create the right IEP goals. 


Behavioural Consultation Wheel

Behavioural Intervention

This type of behavioural modification therapy uses reinforcement to intervene in behaviours that could negatively affect a child. 

One of the biggest challenges parents face is managing the difficult or defiant behaviour. These techniques will provide a roadmap on how to manage and regulate children’s behaviours. 

Behaviour interventionists work directly with parents to implement therapy programs based on their children. Skills learned during behaviour intervention include:

  • Communication, play and social skills
  • Functional life skills and daily living skills
  • Sensory systems and self-regulation
  • Gross and fine motor skills

    The ABC’s of Behaviour Management at Home 

     To understand problematic behaviour, consider what came before it as well as after. 

    Antecedents: Preceding factors that make a behaviour more or less likely to occur. Learning and anticipating triggers is an extremely helpful tool in preventing misbehaviour. 

    Behaviours: The specific actions you are trying to encourage or discourage. 

    Consequences: The results that naturally or logically follow a behaviour. Consequences — positive or negative — affect the likelihood of a behaviour recurring.


    If you are having difficulties with behaviours at home, give us a call to discuss your child’s needs. We would be happy to set an Initial Consult meeting. Crossroads Collective can also help you find funding through local agencies should you need to access these resources. 

    We also offer these additional services:


    • Child Play Therapy
    • Self Esteem and Confidence Coaching
    • Anxiety and Depression
    • Career Exploration with Youth
    • Dealing with Separation and Divorce from the child and parents perspective
    • Helping parents and children with strategies to deal with ADHD and ADD
    • Assessments for Autism, ADHD, Oppositional Defiance Disorder


    • Conflict management

    • Improving communication

    • Creating & managing parenting plans

    • Parent education

    • Healthy discipline strategies

    • Building healthy parent/child connections

    • Repairing relationships

    • Focused on best interests of the child


    • Access to Assessments and Diagnosis

    • Psycho-Educational, Autism, ADHD Testing

    • Referral to local Psychologists for Assessments and Testing

    • Referral to local Behavioural Consultants and Creating a Behavioural Intervention Team

    • Mediation with School Districts and IEP Planning

    • Access to 3rd party Funding and Ministry of Children and Family Case Workers

    • Completing government and agency paperwork to obtain funding, therapy and resources

    • Family Planning at transitional ages: birth, school age and adult


    •  Anxiety Management for Children
    • Anxiety Management for Youth
    • The Defining Decade
    • Healthy boundaries
    • Couples retreats
    • Healing relationships

    Click here to view our counselling services

    We are here to support you along your journey

    Click below and schedule your first visit today!

    Meet The Team

    Lisa Moore - Behavioural Consultation

    DEMOGRAPHIC: Children, Youth, Adults and Family Therapy 

    SPECIALTIES: Play Therapy, Special Needs Advocacy and Diagnosis, Anxiety, Depression, Career Counselling, Addictions, LGTBQ, Aboriginal Issues

    Lisa Moore, ma
    Lead Counsellor

    It’s my goal to help people heal and grow through periods of transitions in their lives. Many of us experience loss, grief or unhappiness as we transition from one role to another in our daily lives. 

    It’s my honour to help counsel you during these difficult transitions and help you heal from any of these experiences: 

    • Dream you don’t achieve
    • Changes in career
    • Diagnosis of a child with special needs
    • A loved one entering long term care
    • Divorce from a spouse 
    • Beginning of a new marriage

    I am a Registered Clinical Counsellor (RCC) through BCCAC. I am also licensed through CCPA and hold a CCC license. I completed my Masters of Counselling Psychology at Trinity Western University and began working in my own private practice in 2016.  Before going back to school to pursue my masters, I worked as a senior executive in sales and marketing.  I believe that my unique education has allowed me to help people grow and develop and create change for themselves.

    About 10 years ago, I became involved in helping a family with special needs children and it was through that journey that I came to the work I am most passionate about; helping parents of special needs families. Using play therapy, I am able to access children for ADHD, Oppositional Defiance Disorder, Autism and other types of learning disabilities.

    The following list below are my areas of specialization:

    • Personal development
    • Assertiveness / Boundaries
    • Depression, anxiety & panic disorders
    • Phobias
    • Past or recent trauma or abuse
    • Relationship and couples counselling
    • Addictions
    • Divorce, separation and blended families
    • Eating disorders and addictions
    • Life transitions
    • Gender dysphoria, LGBTQ transitions & other issues
    • Communication building
    • Grief counselling
    • Career planning


    • Child play therapy
    • Self esteem and confidence coaching
    • Anxiety and depression
    • Career exploration with youth
    • Dealing with separation and divorce from the child and parents perspective
    • Helping parents and children with strategies to deal with ADHD and ADD
    • Assessments for Autism, ADHD, Oppositional Defiance Disorder


    • Access to assessments and diagnosis
    • Psycho-educational, Autism, ADHD testing
    • Referral to local psychologists for assessments and testing
    • Referral to local behavioural consultants and creating a behavioural intervention team
    • Mediation with school districts and IEP planning
    • Access to 3rd party funding and Ministry of Children and Family case workers
    • Completing government and agency paperwork to obtain funding, therapy and resources
    • Family planning at transitional ages: birth, school age and adult
      Nadine Viker - Behavioural Programmer

      DEMOGRAPHIC: Children, Youth, Adults & Parents

      SPECIALTIES: Child Play Therapy, Assessments for various Diagnoses, ADHD, Autism, ODD

      Nadine Viker
      Behavioural Programmer and Technician

      My personal experience and love for children has helped me realize that many parents need support. I have a passion for helping children and parents navigate challenging times:

      • With school and academics 
      • Socially with friends 
      • In the home
      • Handling emotions and behaviours

      I am a mother of two children, and through my travels working with children in the school based system, I came to realize that I had a special gift for helping parents and children find solutions to difficult issues. Having resolved these issues, both parents and children experienced better quality of life.

      I have worked with children for the past five years in the school system as an Education Assistant.  This passion for helping children grow and excel propelled my quest for learning.  I began to learn and practice counselling through child play therapy.  I also have experience doing assessments with children to help get parents diagnoses for their child, and then put a plan in place to help parents access resources and funding within the community and the school district.

      My hope is to make a difference in the lives of these families and I would very much like to meet with your family and help make a difference in your lives.

      Shannon Lawrence - Behavioural Programmer
      DEMOGRAPHIC: Children, Youth, Young Adults and Parents.

      SPECIALTIES: Behavioral Intervention, Behavioral Consultation, programming, Child play therapy, Autism, Anxiety, ADHD, ODD, Assessments, Positive Behavioral support plans, social skills, social groups, IEP’s, job placement supervision, parent teaching.

      Shannon Lawrence
      Certified Play Therapist
      Behavioural programmer

      “Why fit in when you were born to stand out?”Dr. Seuss

      I have over 20 years experience working with young children, families and youth. I became very intrigued by the minds of children on the spectrum, so I enrolled at Douglas College. This is where my journey started into the world of Autism and other neurological disorders. 


      Whether it is Autism, Asperger’s, Anxiety Disorder, ADHD and ODD, I have worked with many different multidisciplinary teams supporting individuals with challenging behaviours.

      I recently took Expressive Sand Play Therapy at Trinity Western University as well as completing my certificate in Cognitive Behavior Therapy (CBT). I have experience in Play Therapy as well through the Justice Institute of BC.

      My goal is to help each client with their unique individuality and aspirations. I have a passion for teaching, playing, learning, and bringing out the best in all adults and children.


      Cassandra Hildebrand - Behavioural Programmer

      DEMOGRAPHIC: Children, Youth, Young Adults and Parents.

      SPECIALTIES: Autism and Anxiety, Behavioural Intervention, Programming, Respite, Play therapy, Social Skills, Special needs swim instructor 

      Cassandra Hildebrand
      Behavioural Programmer and Technician

      I find the best outcome to my intervention is to look for strengths in each individual child and use those to help their areas of need. This allows a child to learn in a way that is not only meaningful to them, but also in the way their brain works best. I help ease challenging behaviours by using ABA and other expressive methods to help with anxiety, social/emotional, behavioural and sensory issues.


      I hold a Bachelor of Arts in Psychology with a minor in Counselling from KPU. I am currently completing a Counselling Psychology Masters Degree. 

      For the past ten years, I have been involved in multiple ABA teams. I have worked with children in a variety of settings including, home-based, swim instructing, and community-based programs.

      Through collective collaboration, I will support your family with practical techniques that can be implemented into daily life. My goal is to build a strong foundation for the now and future by incorporating play and fun into our sessions. I love finding ways to disguise work as games to create a positive and enriching experience for your child. I can ensure peace of mind knowing your child will enjoy their time with me and look forward to coming back.

      Erin Law - Behavioural Technician

      DEMOGRAPHIC: Children, Youth and Parents

      SPECIALTIES: Autism, ADHD, Anxiety, Play Therapy, Social Skills, and Behavioural intervention 

      Erin Law
      Behavioural Technician

      Having my own children, I can relate to the core of family dynamics and the struggles of daily life events. My passion for children has guided me to this career path in special education in children, and the knowledge I have received throughout the years will put me in a position to help you and all your family’s needs.

      Currently completing my Special Education Certificate at Kwantlen Polytechnic University, this education experience has provided me with a dynamic skill set that will allow me to work with families to help give them the most fulfilling life possible. Positive behaviour support will allow me to collaborate with you and your child to give them an inclusive and independent set of life skills. 

      Melissa Jones - Behavioural Technician

      DEMOGRAPHIC: Children, Youth and Parents

      SPECIALTIES: Autism, ADHD, Anxiety, Play Therapy, Social Skills, and Behavioural intervention 

      Melissa Jones
      Behavioural Technician

      Through calm and persistent strategies, I can guide your child in a direction to help them grow into their own unique, beautiful self. Every child has something to say, and challenging behaviours are just another form of communication. 


      ABA therapy provides positive feedback and encouragement. It helps teach effective communication tools so that children can express themselves and be heard in a healthy way. I want to help your child gain confidence and independence and support your family as we work together to help them achieve their goals.

      I am a wife and mother of two and graduated with honours from Vancouver Career College as a Special Education Assistant.  I have a strong passion to work with children in a loving and accepting manner and always strive to bring humour and a sense of calm to any environment. My mission is to make an impact on not only your child’s life, but your family’s life.