& Play Therapy

giving kids permission to play 

Play therapy is a fantastic way to engage children in feeling comfortable enough to share what they’re going through and feeling. At Crossroads Collective, we give them permission to play and in return, they open up to us. 



The use of play therapy as a tool helps children work through emotional issues. It allows children to form deeper self-esteem which helps improve their lives. Play Therapy can be used to address these concerns and others:

  • Behavioural concerns
  • Attachment
  • Emotional concerns 
  • Relationships
  • Communication development
  • Traumatic past experiences 

Children are often not able to communicate their feelings in the same way adults do. This type of therapy allows children to recreate, and with the assistance of the therapist, discuss the feelings and emotions they’re feeling. Whether it’s sadness, anger, worry or extreme happiness, all feelings are welcome during play therapy.


There are a variety of types of expressive play therapy including dramatic and fantasy play, sandbox play and art-focused play. When a child comes to us, we allow them to explore the office and select the play activities they want to do. This helps build trust and a therapeutic alliance between the child and therapist.

The child’s therapist may also choose certain activities to help certain types of emotions or reactions come out. For example, they may encourage the child to play with dolls to elicit emotions pertaining to family.


This type of child therapy works best when it happens consistently. So, having a predictable schedule of the day and time remaining the same allows your children to get comfortable with us.

While a parent may want to ask questions to their child about the session, allow your child to reach out to share first. If the parent is tempted to ask, it could hurt the trust and comfortability that the therapist has worked to gain with the child.

Crossroads Collective offers a sliding scaled discounted rate on counselling services for those families where finances are a hinderance. We welcome the opportunity to discuss a payment arrangement that works for our clients. We also offer direct billing to Autism funding, CKNW Children’s Charity, Variety Club and other private benefactor grants.

We are here to support you along your journey.

We are now accepting both virtual appointments as well as in-person appointments. Click below and schedule your first visit today!

Meet The Team

Lisa Moore - Counsellor

DEMOGRAPHIC: Children, Youth, Adults and Family Therapy 

SPECIALTIES: Play Therapy, Special Needs Advocacy and Diagnosis, Anxiety, Depression, Career Counselling, Addictions, LGTBQ, Aboriginal Issues, Grief

Lisa Moore
MA Counselling Psychology, RCC, CCC
Clinical Counselor and Certified Play Therapy Supervisor

Sometimes in life people go through painful experiences and unexpected events.  It is my goal to help people heal and grow through periods of transitions in their lives.  Many of us experience loss, grief, unhappiness or a sense of loss when we transition from one role to another in our daily lives.  Some of us lose people we love, dreams we can no longer achieve, changes in careers, the diagnosis of a child with special needs, a loved one entering Long Term Care, or who is ailing in health, Divorce from a spouse, the beginning of a new marriage, perhaps with a blended family.  It is my honour to help counsel you during these difficult transitions and help you heal from these difficult experiences.


I am a Registered Clinical Counsellor (RCC) through the BC Association of Clinical Counsellors (BCCAC).  I am also licensed through the Canadian  Counselling Psychotherapy Association (CCPA) and hold a CCC license.

I completed my Masters of Counselling Psychology at Trinity Western University and began working in my own private practice in 2016.  Before going back to school to pursue my masters I worked as a Senior Executive in Sales and Marketing.  I believe that my unique education has allowed me to help people grow and develop and create change for themselves.

I work with clients who are often stuck and want to transition themselves, whether it be a change of career, how to make difficult decisions whether it be to leave or a job or a relationship.  How to deal with the loss of a divorce.  Helping people work through blended families and or helping someone to create a new life for themselves after a separation or divorce.  I also work with individuals who want to manage their time better, take on more challenges or who feel stuck in a current situation.  I often work with those individuals who suffer from anxiety or depression and need help dealing with every day life and stressful circumstances.

About 10 years ago I became involved in helping a family with special needs children and it was through that journey that I came to the work I am most passionate about; helping parents of special needs families.  I also meet with children and work with them using play therapy.  It is during those sessions that I assess children for ADHD, Oppositional Defiance Disorder, Autism or and/or other types of learning disabilities.  I then work with parent(s) to help them have their child formally assessed and diagnosed by a registered psychologist.  Once the family receives the diagnosis I work with parents to help them get resources such as Applied Behavioural Analysis, and Behavioural Intervention, OT/PT therapy, additional counselling for the child and various other required therapies.  I work with the family to help them get funding for these therapies through charitable organizations and through the application to CRA to receive the Child Disability Benefits.  I also go into the schools with the parents to work with their school based team to develop robust IEPS’ for their child which will follow them until graduation.

The following list below are my areas of specialization and those I am passionate about:

  • Personal Development
  • Assertiveness / Boundaries
  • Depression, Anxiety & Panic Disorders
  • Phobias
  • Past or Recent Trauma or Abuse
  • Relationship and Couples Counselling
  • Addictions
  • Divorce, Separation and Blended Families
  • Eating Disorders and Addictions
  • Life Transitions
  • Gender Dysphoria, LGBTQ Transitions & Other Issues
  • Communication Building
  • Grief Counselling
  • Career Planning


  • Child Play Therapy
  • Self Esteem and Confidence Coaching
  • Anxiety and Depression
  • Career Exploration with Youth
  • Dealing with Seperation and Divorce from the child and parents perspective
  • Helping parents and children with strategies to deal with ADHD and ADD
  • Assessments for Autism, ADHD, Oppositional Defiance Disorder


  • Access to Assessments and Diagnosis
  • Psycho-Educational, Autism, ADHD Testing
  • Referral to local Psychologists for Assessments and Testing
  • Referral to local Behavioural Consultants and Creating a Behavioural Intervention Team
  • Mediation with School Districts and IEP Planning
  • Access to 3rd party Funding and Ministry of Children and Family Case Workers
  • Completing government and agency paperwork to obtain funding, therapy and resources
  • Family Planning at transitional ages: birth, school age and adult
    Desiree Dsilva - Counsellor

    DEMOGRAPHIC: Children, Youth, Adults, Couples

    SPECIALTIES: Depression, Anxiety, Self Esteem,  Play Therapy, Behaviour Intervention, Supporting parents with autism/adhd/odd diagnoses

    Desiree Dsilva, m.ED
    MA Counselling Psychology, RCC, CCC
    Clinical Counselor and Certified Play Therapist with a Specialization in Anxiety

    For us to heal from the experiences and struggles we face, we must allow ourselves to process our thoughts and emotions. I work with clients in a gentle and non-judgemental manner. I offer short term and long term goals focused on counselling for children, youth and adults. 


    I have experience helping clients cope with depression, anxiety, self-esteem and self-acceptance. We work together to set boundaries and build inner strength. I offer counselling for children with autism as well as support for parents and guardians. My approach is holistic, and I draw from cognitive behavioural, solutions focused, and strength based therapies.

    I have a Master’s degree in counselling psychology, and I will be licenced as a Canadian Certified Counsellor (CCC) from the Canadian Psychotherapy Association in a few months.


      Nadine Viker - Behavioural Technician

      DEMOGRAPHIC: Children, Youth, Adults & Parents

      SPECIALTIES:  Child Play Therapy, Assessments for various Diagnoses, ADHD, Autism, ODD

      Nadine Viker
      Certified Play Therapist
      Behavioural Technician

      As parents we sometimes feel at a loss as to how to help our child, particularly when they are experiencing difficulties in more than one area of their lives: at school, with friends, regulating emotions, academically, socially or behaviourally.  My personal experience and my love for children has helped me to realize that many parents need support and I have a passion for helping children and parents navigate these challenges.

      My drive and my passion for helping children took me to Stenberg College where I worked on and completed my certification as an Education Assistant, and I was POPARD trained and became efficient in ABA training. I took my passion for working with children and started working in the school-based system where I enjoyed 5 plus years. My time in the school-based system opened my eyes to the increasing behaviors in the classroom, but most of these children had no support as they were diagnosed with ADHD or other behavioural issues. I felt there was a need to understand and help these kids to understand themselves and to navigate the school setting that was so turbulent for them, so I designed a program based on accountability and awareness that has been extremely successful. I felt there was so much more to learn so I broadened my scope and took Expressive Play Therapy and Play Therapies at the Justice Institute Of BC. I have also attended Sand Play Therapy at Trinity Western University. I have been working as a Behavioral Technician at Crossroads Collective and with my added training can also offer Play Therapy Counselling in addition to my skills as a behavioural specialist. I am excited to share my training, education and passion for helping children. It is a pleasure for me to work with a child, inclusive and alongside the families, to give a comprehensive and overall panoptic treatment plan
      Nadine Viker - Behavioural Technician

      DEMOGRAPHIC: Young Adults, Youth, Children, Family, Couples

      SPECIALTIES:  Depression, Anxiety, Trauma, Self-Esteem, Fears, Life Transitions, Grief, Cultural Diversity, Relationship Concerns, Anger Management, Finding Balance, Abuse, Addiction.

      Hao Yen lim, MA
      Clinical Counsellor (CCC) & Certified Play Therapist

      Languages: English, Mandarin, Cantonese & Malay

      Counselling is more than just a professional process. Rather, it is about a personal journey that both client and counsellor take in collaboration. The cooperative relationship paves the pathway for recovery, healing, and breakthrough. Ultimately, the main thing for a client to know is that they are not alone in this venture, and understanding will be given with empathy. In my practice, I am invested in my clients, making sure that they are my main priority throughout every session. I am focused on creating a sense of trust, security and comfort for those in need of such refuge. It will be an honour for me to serve you to the best of my ability and work together to ensure a better future.

      When it comes to treatment and therapy, I implement an integrative approach that consists of a variety of techniques. This is encompassed by the likes of mindfulness-based strategies, solutions-focused mapping, and client-centred directions. Overall, I take what I know of the client and curate the best possible form of treatment for their concerns or issues at hand. I never fail to inquire further for more information that can be helpful to the goals that clients want to reach. However, I am also respectful of certain boundaries that need not be crossed at the specific time, unless it would be helpful to do so under the consent of the client.

      My passion is for the generations, and I continue to seek out further professional development so I can give the best help possible to those that need it. My biggest themes in practice are authenticity, empathy, compassion, and understanding. I am also familiar with different cultural backgrounds and can speak Mandarin, Cantonese, English, and Malay for those that may be more comfortable with these languages.

      Currently, I hold a Masters degree in Counselling Psychology with Yorkville University and I am also working as a clinical counsellor with healthcare professionals at a Youth Wellness Centre. My role there is to provide sustainable support to youth-at-risk and their related family members or caretakers using a Solutions-Focused Brief Therapy lens. I bring this experience to my private practice to help clients and their families in whatever way I can.

      Shannon Lawrence - Behavioural Technician

      DEMOGRAPHIC: Children, Youth, Adults & Parents

      SPECIALTIES:  Child Play Therapy, Assessments for various Diagnoses, ADHD, Autism, ODD

      Shannon Lawrence
      Certified Play Therapist
      Behavioural programmer

      Are you stuck at a crossroad in your life, and you are not sure which road to take? Let me assist you in teaching you the skills you need to grow yourself and or your children. I can help your child deal with unexpected life struggles and behaviors. Or are you struggling with a recent separation/divorce? I can help! I have experience in Play Therapy, CBT, Grief Therapy, and run Grief Support Groups. I can be utilized as a Behavioural Consultant, Play Therapist, or Grief Therapist. My goal is to help you support your child or support you in your journey right now.


      As an empathic listener for my clients, I treat them with kindness and a non-judgemental approach. I believe that all people pose an internal drive towards positive change and growth. Let me assist you in reaching new goals for your child/youth and family. I have had experience working with a wide range of children and families, blended, or separated.

      Some of the diagnoses that I have worked with are Anxiety Disorders, ADHD, ODD, OCD, Behavior Issues, Stress, Autism, Grief. I have helped families in all these areas, plus more. I have a passion for teaching, playing, learning, and bringing out the best in all. Let me assist you on your journey or your child’s journey. We are in this together!

      Nadine Viker - Behavioural Technician

      DEMOGRAPHIC: Children Youth, and Family Therapy

      SPECIALTIES:  Play Therapy, Special needs Children, Autism, ADHD, Anxiety, Parenting Strategies

      Tracy tillapaugh
      Clinical counsellor (rcc) / Certified Play Therapist

      My goal as a therapist is to help people live a more balanced and connected life. We all experience difficult phases in our lives. I provide a safe, non judgmental space for people to work through the complexities that life can bring. By taking a holistic view I strive to help clients address several facets of their lives, thereby bringing about balance and peace.


      I am a Registered Clinical Counselor.  I have a Bachelors in Education from The University of Alberta,, and I have my Masters in Counseling from St. Stephen’s University. I have been counseling for twenty years. 

      I have training in Satir family systems, EMDR, CBT (Cognitive behavioural therapy), DBT (Dialectical Behavioral Therapy), and I work from a holistic perspective.

      Cassandra Hildebrand - Behavioural Technician

      DEMOGRAPHIC: Children Youth, and Young Adults

      SPECIALTIES: Play Therapy, Special Needs, Anxiety, Depression, Personal Development, Boundaries 

      Cassandra Hildebrand, M.A.
      Clinical counsellor (rcc) / Behavioural Programmer

      Play is a crucial factor in healthy child development. Play therapy helps children work through difficult life issues and experiences. The best outcome to my intervention is looking for strengths in each individual child and using those to support their specific area of need. I will create a comfortable, safe environment that will allow your child to express their feelings and develop healthier behaviours; such as promoting healing, encouraging creativity, introducing new ways of thinking, learning problem solving and developing better social skills.


      Through collective collaboration I will support your child with practical techniques that can be implemented into daily life. My goal is to build a strong foundation for the now and future by incorporating play and having fun into our sessions. I love finding ways to disguise work as games to create a positive and enriching experience for your child. I can ensure you peace of mind knowing your child will enjoy their time with me and look forward to coming back.

      I hold a Bachelor’s degree in Psychology and a Masters degree in Counselling Psychology with Trinity Western University.

      For the past ten years I have worked with children in a variety of settings including, home-based, swim instructing, and community-based programs. I was employed with Langley School District as both a Special Education Assistant and a Child and Youth Care Worker supporting students in elementary schools.

      Michael Zibauer - Counsellor

      DEMOGRAPHIC: Children, Youth, Adults, Families & Couples

      SPECIALTIES: Parent-child relationships, Adoption and Fostering, Play Therapy, Grief, Anxiety, Depression, Life Transitions

      Deneen Holder
      Associate Counsellor | Certified Play Therapist

      I am passionate about working with parents, families, and children. I love helping parents feel equipped and empowered to connect with, and parent, their children. I am drawn to working with families who have experienced loss or trauma, including foster and adoptive families. I love seeing hurting relationships healed and restored. I strive to create a safe and non-judgmental environment where connection can flourish.
      My therapeutic approach is based on the importance of cultivating strong and secure attachments and is informed by Emotionally Focused Therapy (EFT) and Emotionally Focused Family Therapy (EFFT).


      I am currently completing a master’s degree in Marriage and Family Therapy at Trinity Western University. I am also pursuing certification in Play Therapy. I am a member of The Canadian Association of Marriage and Family Therapists (CAMFT).