take the first step to a healthier you

It’s easy to contact our clinic in Kelowna. We have same-day appointments available and we’re open 7 days a week! Daytime, evening and weekend appointments are also available for those needing more flexibility.

Book Appointment

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Call The Office

Tel: 604 532 5340
Fax: 604 532 5347

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Langley Office

20230 Fraser Hwy
Langley, BC V3A 4E6

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Kelowna Office

#19-1710 Ellis St.
Kelowna, BC V1Y 2B5

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Vancouver Island Telehealth Office - Victoria

ONE OF OUR COUNSELLORS IS ONLY A PHONE CALL AWAY.

We have Counsellors all over British Columbia. With our main offices in Kelowna, BC and Langley, BC, we also provide Telehealth services and have Counsellors located all over the province and are able to connect with you Canada-wide. We have specialists in our remote offices of Victoria, West Vancouver, Castlegar, among many more.

Distance should not hinder you from looking for the right Counsellor. Please reach out to us if you are interested in virtually connecting to one of our Telehealth Counselling Specialists with Crossroads Collective.

Contact Us Today!

VIRTUAL TOUR

Take a virtual walkthrough of our space so you can feel comfortable when you arrive. START TOUR!

We are located within the Conscious Collective Clinic at #19 – 1710 Ellis Street, Kelowna, BC.

(604) 259-9972

Hours

We’re open 7 days per week from 9:00AM to 9:00PM

19-1710 Ellis Street, Kelowna, BC

Google Rating

4.9

Based on 58 reviews

Crossroads Collective

4.9

Alan Yamamoto

01:03 29 Jul 22

Highly recommended to help with toddler issues. Gave many options with an organized summary of talking points.

Arianne Pelchat

04:01 07 Jul 22

Cass is amazing!! She is full of knowledge and such a helpful tool in my journey to healing

Wilson Gladman

01:37 05 Jul 22

Cassandra is amazing. She’s easy to get along with, but challenges you to work hard at healing without making you uncomfortable. 10/10 would recommend her to anyone

Tara Grant

00:40 30 Jun 22

Absolutely AMAZING! With COVID our son has experienced extreme anxiety and Cassandra at Crossroads Collective has helped make such a difference in his and our lives. Our son looks forward to his weekly sessions and the improvement with his anxiety has been amazing. The skills he takes home is something he is really leaning into and even sharing with the family. Our son is very comfortable in the office, and thankfully Cassandra is very welcoming and allows a little couch jumping and some science experiments to keep him engaged.We highly recommend Cassandra and Crossroad Collective!

Isaiah Collins

02:12 14 Jun 22

The team at crossroads has helped give my son the tools to help express his emotions. Thank you! I highly recommend

Margaret McGee

16:48 12 Jun 22

My 5 year old daughter started seeing Shannon from Crossroads after she was showing signs of separation anxiety. Shannon really helped her to use her words when she is feeling nervous and different strategies to help in those situations. Thank you so much Shannon, the progress has been wonderful!

Mathing Around

01:28 18 May 22

My son started seeing Shannon for play therapy to help him cope with his big emotions. He loves going and I have seen him working on goals that he has set with her. I feel more confident as a parent knowing that he has someone to talk to about things that he might not be ready to share with me. Everyone at the office has always been super helpful and friendly. I’m so glad that my friend recommended Crossroads Collective.

Jocelyn M

20:14 11 May 22

A. Cumiskey

00:09 07 May 22

My daughter has had a wonderful experience working with Mansi at Crossroads Collective. She immediately made a connection and felt comfortable. She always looks forward to her sessions and it has helped her immensely to cope with her anxiety.

Info Pen-West

19:28 27 Apr 22

I recently went to Crossroads Collective and had a group reading with Melissa. The experience was life changing and I was able to get closure on a recently deceased family member. It was such a relief for me to process my grief and know that my loved one is in a good place. I highly recommend her for group or individual readings with a counselor.Lisa M.

Amanda Britten

16:59 23 Apr 22

My daughter has been seeing Nadine for over a year now and she has been a tremendous help. My daughter has really connected with Nadine and has been making huge strides. She has really helped us with our communication. I am so grateful that we have found her.

Tyson Konecny

04:38 14 Apr 22

I have been a patient of Erin McKay for a few years now. She is excellent. I had tingling in my hands due to my back being a mess. She fixed the right up. She is friendly, professional and extremely knowledgeable. I would recommend her to my friends. And I have!

Annette Gibson

16:43 09 Apr 22

We have been seeing Shannon Lawrence for the past 6 weeks and my Son is doing much better. So many kids are suffering from Anxiety since this pandemic and Shannon has given us some valuable tools to help deal with the increased challenges.

Denise Shindak

04:37 07 Apr 22

I recently had the pleasure to meet with your newest member of crossroads collective. Melissa White. Our group session was an excellent 1st time experience for myself and she connected with everyone. It was magical and life changing. Thanks so much Melissa! We look forward to meeting again!

jim stephenson

01:51 07 Apr 22

After getting into a car accident four years ago, Erin has the experience, correct pressure to take care of my situations. My wife and son also go see her I’ve recommended friends to go.Great staff, helpful and friendly

Jill Simpson

20:06 06 Apr 22

Erin is so good at what she does. She is extremely accommodating to any injury and has helped relive my pain post MVA’s tremendously. Highly recommend her as a massage therapist.

Niki Penz

21:59 05 Apr 22

The offices are clean and quiet with a relaxed and therapeutic atmosphere. The professional staff are kind and helpful with flexible hours. We took time to choose the right therapist for our child. Shannon is warm and calm, she established a strong connection with our child from the start. We have come to rely on her as a crucial member of our care team. She offers consistent and practical approaches for our child to learn about herself and the world around her. Shannon has been a strong support in our lives as we navigate anxiety, ADHD and an understaffed school district.

Julie Pender

18:10 30 Mar 22

My son is a teen and sees Nadine Viker. She's approachable and engaging with my teen (which can be challenging with this age). He can really relate to her and finds her easy to talk with her. He has appointments with her alone and with me as well. She helps to mediate issues between us as needed and I love that she'll call either of us out if we're the one out of line. She's also saved my sanity with some parenting sessions as well. I would definitely recommend Nadine as a counsellor.

Rachael Kwiatkowski

02:18 08 Feb 22

NV Queen

03:11 17 Jan 22

I don't have much to say about this place. The staff are super sweet and it's a nice waiting area. The rooms are pretty cute and spacy. It's overall really nice.

KRISTY S

22:22 11 Jan 22

After a couple years of my son struggling in peer environments, I decided to reach out to Crossroad Collective for some Play Therapy/Anxiety support. We met with Lisa initially, who instantly made us comfortable and took the time to listen to our needs. She paired us up with a fabulous Counsellor, Shannon, that was familiar with the school district dynamic as well. My son felt very comfortable with Shannon and we both noticed some positive changes through out the months of sessions. We have reached a point that sessions are no longer required, to which I give all the credit to Shannon and the clinic. Should we ever need future support, I will not hesitate to come back. The hours are flexible, which works for busy families. The physical space itself is also expanding and beautiful!

Nicole Ziegler

06:48 17 Dec 21

We have been seeing Shannon weekly for behaviour play therapy and my son loves going!! We have already noticed some small improvements it’s been wonderful. Everyone in the clinic is warm and welcoming it’s been a great experience.

Tyson Robertson

01:30 30 Nov 21

Sheena T

22:48 27 Nov 21

Such a welcoming and calming environment! A very comfortable space to wait while my son had his appointments! We did not feel judged or uncomfortable at all and got very realistic and applicable help here with Shannon! Great clinic, great staff, so grateful.

Mark Stoklosa

02:30 05 Nov 21

Lisa Moore

19:41 03 Nov 21

I highly recommend Nadine for Play Therapy and Behavioural Intervention. She has made amazing strides with my daughter Madison. We are so pleased to work with her. She is the child whisperer!

M B

00:55 20 Sep 21

Tracy Tillapaugh

23:58 18 Sep 21

Rebecca Steward

16:32 13 Sep 21

Shannon has been amazing with my 11 year old daughter, she’s been dealing with some anxiety and sensory overload for the last few years and she instantly connected with Shannon. She was excited to go and we noticed a change in her attitude right away!

Cheryl Ramos

22:06 01 Sep 21

2 of my sons have been seeing Shannon this past summer and it has been a great way to get to understand them a lot better. They both feel very at ease with her and she has been wonderful!The clinic did a great job at assessing our needs along with that of our sons'

Jasmine Kullar

08:58 02 Aug 21

Tj Sandhu has helped me in ways that I cannot explain. In simply 3 sessions, she has already pulled me out of a place that I didn’t think I could get out of. She’s so caring and you feel so comfortable around her. I would recommend her to anyone. I’m so happy I found her as I will be keeping her as my counsellor as long as I can throughout life.

Monica Leclair

02:33 27 Jul 21

I researched numerous counselling centres online and ultimately decided to contact Crossroads Collective based off their positive reviews. After calling them, I was impressed with how quickly Shannon Lawrence connected with me for an initial consultation. Shannon was easy to talk to and completely understanding of the situation. My son struggles with anxiety, but was totally at ease around Shannon from the very beginning. Her approachable and enthusiastic nature has exceeded expectations; my son always looks forward to his play therapy sessions!

Michelle Young

02:29 07 May 21

Both of my daughters go to Crossroads Collective and I often recommend their services to others. My youngest is Autistic and sees Shannon for play therapy and behavioural consulting and she has made such a difference in our home life by helping Sophie be able to express her emotions in a more functional manner. Sophie looks forward to her time with her and we love and appreciate all the gains we are seeing at home. I am seriously so thankful for the insight she has given me into our girl during our conversations as well.My oldest is a preteen and sees Nadine for counselling. She has anxiety and Nadine has been teaching her tools to cope with her anxiety and work through it. Recently we had to start going a little less frequently and my daughter was very sad to not be able to see Nadine each week. I would say that itself shows how much she feels Nadine is helping her.Everyone I have had contact with at Crossroads have been professional and warm, my girls love it there and I can’t recommend them enough.

Donna C.

03:37 10 Apr 21

Shannon is great with children, very patient and insightful. The kids have fun at their sessions and receive support by her on expressing their emotions in a healthier manner and actively work on strengthening the sibling relationship. We also love Music Therapy with Aimee. She sparks a lot of joy and I can see first hand how healing music can be! I like that the family has access to behaviour intervention, play therapy, music therapy, individual and family counselling at Crossroads Collective. Those at the organization are also knowledgeable about AFU funding which is very helpful. I've met several therapists and all are fantastic!

meia the robloxer

22:00 08 Apr 21

I hard a time finding a place for my girls and I was recommended by a friend to here and I have been impressed. My oldest daughter sees Shannon and she has been amazing with her. My daughter is very comfortable and happy to see her. Shannon has been understanding, gentle and listens to what she has to say and works with my daughter in ways to combat her anxiety.

Angela Di Pietra

17:26 01 Apr 21

Shannon Lawrence was the first therapist my daughter really liked! She’s awesome.

Shana de Leeuw

15:41 01 Apr 21

Shannon has been amazing with my son. He was recently diagnosed with ASD and she has been a great help with his needs. I highly recommend Shannon.

MaryLou Layton

06:17 01 Apr 21

My son has seen a Counsellor at this office and a behaviour therapist—both have been great and accommodating. It’s so amazing to see women running a place that caters to kids when needed.

Jessika Macleod

04:32 01 Apr 21

Jason Westwood

06:31 09 Mar 21

Great little office to find a counselor

Thea Cadeau

22:39 24 Jan 21

My son has been seeing Nadine for a few months so far. She is amazing with him, helping him grow and helping him turn into a fine young man. Thank you Nadine.

Nicole Baldin

04:11 14 Jan 21

Shannon is amazing!! My daughter looks forward to her sessions with such excitement every week. I feel so blessed to have stumbled across a Facebook post on the Langley moms group that lead us to her. I have noticed a huge improvement in my daughter’s behaviour and anxiety since working with Shannon and am so happy with her progress. I would recommend her to anyone in a heartbeat.

francesca castro

04:24 13 Jan 21

Honestly, I had called numerous places to inquire about play therapy for my child. And no one was getting back to me. I found Crossroads Collective’s number , and thought maybe I’d give it one last shot. They returned my call immediately. And from the second I heard Shannon’s voice I immediately felt comfortable and knew it was a great fit. There was a good reason no one had called me back from the other businesses. Shannon is friendly, understanding, empathic and great at listening and trying to address our concerns. My child has developed a great relationship with Shannon, in a short period of time, and is comfortable talking to her and is using some of the tools Shannon has suggested for her. I appreciate the time and effort Shannon puts into our appointments and helps provide me with with great material, links, strategies and tools that I can use to assist my child, and our family. I would highly recommend Shannon and her team at Crossroads! We are so thankful for their services.

Two Crazy Kids Victoria's life in 2020

20:30 09 Jan 21

AMAZING! I had been having so much trouble finding a team that could help me an my children, for anxiety, behaviours and just general wellness. Super understanding about my financial situation too. After several years of trying to find consistant help for my son, I now finally have that. Nadiene has been spectacular with him! And Lisa was a force to help me get the support I needed, making a case with my EAP progamme to get more sessions as they were being unethical.And what can I say about Kelsy, Nadine's therapy dog? Just wow! What a natural. not only putting my children at ease in an unfamilar surrounding but I could tell she also knew that I was down.What an amazing team at Crossroads. I can't thank them enough!

Ofir Vaisman RCC, MCP, EFT

23:17 03 Dec 20

Wonderful management and effective counsellors. We've worked with Crossroads for a year and have nothing but good things to say. Looking forward to a continued relationship.

Izaak Mclachlen

03:07 21 Oct 20

Marianne has been a pleasure to work with. She brings a warm and welcoming demeanour mixed with her sense of humour to every session. I can't recommend her counselling services enough for any number of issues you may have.

Monica Gibson

13:18 29 Sep 20

Shannon Lawrence is very professional. She has been working with my daughter for the last 6 months. Shannon has developed programs that are very well presented and thought out. Her ability to connect with our daugher is amazing. I would highly recommend her for anyone who has a child dealing with ADHD, Anxiety and autism.

Marie L

00:01 28 Sep 20

Crossroads collective has really helped us immensely! Our daughter has been seeing Shannon for anxiety/fear issues. We have seen so many improvements in such a short time!Well thought out care plan and it is so easy to communicate to Shannon whenever we need to! Text..email....she makes herself available!!We have been so pleased and would recommend Shannon Lawrence/ Crossroads Collective to anyone!

Lina Barrera

01:14 24 Sep 20

Bobbi Law

03:46 09 Sep 20

Shannon has been amazing to work with. We were struggling with behaviours with my child who has anger issues. She helped him self regulate his emotions but also gave us parenting strategies that really helped. We would recommend her in a heart beat. We were also so pleased how she supported our family's emotional well being during the pandemic. She has a magic way of communicating with our child and helping us understand him better.

Cheryl Santer

15:44 07 Aug 20

Nadine Viker is absolutely fabulous Behavioral Interventionist. She has done wonders with my 16 year old high functioning ASD child. Her therapy dog Kelsey is the highlight of my child’s time with Nadine.

Stephanie Parker

15:30 07 Aug 20

Nadine has been working with my 10 year old for about a year. She has been doing wonders for our child and our family, helping us implement schedules and appropriate natural consequences. She has taken so much of the drama out of our lives by making things clear and concise for our child with ADHD. Thank you Nadine!!

Kelly M

06:40 15 Apr 20

I saw Lisa in person and she’s a very nice person in person. She is not qualified though to deal with crisis situations. Do not e-mail her or phone her. She agreed to help me over the phone when I was struggling, but then left me very much in distress, only trying to talk to me about 5 minutes out of our what I assumed was an allotted 50 minutes. She agreed to call me back after I e-mailed the hard stuff I couldn’t get out verbally, but then she simply ignored my very vulnerable e-mail and she now won’t help me to understand why she did that.I found different help after I was ignored by Lisa and so I am still here in this world, but what she did still bothers me, so I asked her (a week or so later) what happened that morning, why she didn’t try to help me after I told her I so obviously needed help? I assumed it was some unfortunate misunderstanding but she just briefly said it wasn’t on purpose, she was simply busy... but... what?!... busy during our scheduled time? I sent her the e-mail 8 minutes into the session as she requested, and then texted shortly after at 15 minutes into the session and... nothing back from her ever. Her response as to why I never heard from her again at such a difficult time for me doesn’t make sense, and not knowing the real reason why is very difficult for me now. It’s hard for me to trust another counsellor. And she won’t answer me anymore.So please do not contact her if you are in need of serious help. For regular counselling though, I do think she’s very pleasant to talk with, and would likely be helpful for most people. She is a good person and has a good business. She is understanding of financial situations and makes you feel listened to and understood in a regular in person session.

Liza Best

03:23 03 Mar 20

LOVE Crossroads Collective! I have been lucky enough to connect with Marianne for massage.. she is Amazing! The whole team is just super friendly and warm. I highly recommend them.

Nicole Chadwick

00:51 29 Feb 20

I would highly recommend Crossroads Collective. All the staff are very knowledgeable and friendly. My daughter sees Shannon L. And really connects with her.

Ashley G

21:59 09 Sep 19

I have been seeing Jessica for Acupuncture services and she has been fantastic! The office is very modern and fresh looking. Everyone that I have met in the office has been very professional and friendly. I look forward to booking more appointments at Crossroads!

Jeff and Sharon

04:53 06 Sep 19

I find the parking really easy and the office is clean and tidy and private. I really like being able to book appointments on line. I met with Darcy and she was really personable and easy to talk to. I have already recommended friends. It’s great to have this great resource in our neighbourhood.

Thyson Visser

04:23 30 Jun 19

My experience with crossroads was wonderful! The space was beautiful and very inviting. You can tell a lot of hard work went into the office. The staff are very prosfessional and warm. I would recommend crossroads to everyone!

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