Counsellor Supervision

The purpose of counsellor supervision is to help protect our clients and ensure that they’re receiving the best possible care at Crossroads Collective.

Privacy is of the utmost importance in counselling. In private practice, counsellors often have no manager or direct counsellor supervision during the care they provide for individuals, couples, and families with psychological challenges. At Crossroads Collective, we prioritize our client’s welfare and support to associates and interns. This aligns with our philosophy of the 4 pillars.

At Crossroads Collective, we are always trying to further our knowledge and skills so that we can provide the best possible service. Counsellor supervision is a lifelong process, and we offer it as part of our commitment to building a competent team.

We offer comprehensive counsellor supervision to all of our employees, no matter their level of expertise. We are proud to say that we have supervised many interns from universities across Canada and the United States.

Professional development ensures quality Client Care and Professional Staff Development in a systemic and planned manner.

The objectives and functions of supervision at Crossroads is:

  1. Competent accountability performance (managerial function)
  2. Continuous Professional Development (developmental or formative function) and
  3. Personal support (supportive or restorative function)

What do we talk about in clinical supervision?

  1. Human growth and development
  2. Counselling and helping relationships
  3. Professional orientation and ethical practice
  4. Social and Cultural Diversity
  5. Group counselling and Group work
  6. Career Development
  7. Program and workplace evaluation

Developing a good relationship with your supervisor is key to effective supervision, just as developing a strong therapeutic relationship with your clients. We encourage:

  1. Supportive and trusting relationships
  2. Respect for each other’s strengths and areas for improvement
  3. Time and investment in each other
  4. Intuition, insight and introspection

In a nutshell, good counsellor supervision equals better patient care. Supervision also guarantees that counsellors keep honing their skills, which raises treatment quality, how long patients stay with their therapist, and staff morale.

Interested in learning from our experienced Counselling Professionals?  Take a look at our Interships at Crossroads Brochure and submit your Intern Application Form to start your career to becoming a Registered Clinical Counsellor.


Michael Zibauer - Counsellor

DEMOGRAPHIC: Individuals, Youth, Parents, Couples, Groups

SPECIALTIES: Life Transitions, Parenting, Divorce/Separation, Anger management/Conflict resolution, Grief/Loss,  Depression/Anxiety, Trauma or abuse, Personal Development

Darlene Mathews, MA

Clinical Counsellor (RCC), Registered Social Worker & Virtual Counsellor

Languages: English

Mental health is a critical element of a fulfilling life. Yet, for some, it is just a mirage. As we transition through life, we experience unhappiness, anxiousness, depression, grief, and loss, which can have negative effects on our mind, body and soul and even negatively impact those around us. Although reaching out to a counsellor can make a person feel vulnerable it is through that vulnerability that assists us in building self-esteem, confidence and resilience to move forward in our lives.  


In my practice, I emphasize creating a trusting professional relationship using compassion, empathy and understanding your circumstance more clearly. With added support and education, we can alleviate the current intensity of the struggle or difficult situation.

I am a Registered Clinical counsellor and a Registered Social Worker and have been in private practice for over 20 years. I have worked in the health field as counsellor, advocate, coach, and group facilitator assisting people in the areas of:

  • Child development and Parenting Struggles
  • Suicide ideation and mental health in Children
  • Separation and Divorce
  • Depression and Anxiety / Mood Disorders
  • Grief and Loss counselling
  • Past or Recent Trauma
  • Communication / Anger Management
  • Assertiveness and Boundaries
  • Life Transitions
  • Personal development
  • Relationship and couples counselling
  • Eating disorders and addictions
  • Gender dysphoria, LGBTQ transitions & other issues

Some tools/training that I use in my sessions

  • CBT
  • Emotion regulation
  • Resilience building
  • Sleep Hygiene

I practice and value the client centered model knowing that you have your own answers. At this time in your personal or professional struggle, you may simply require different and unique questioning to come to a clearer understanding of your current situation. The single most important first step is to align with someone you will quickly know, like and trust so that you can be as open and honest as your forge a new path for yourself.  I am intuitive, astute and personable and would be honored to join you on your journey to a deeper understanding of your resilience and personal development.

Michael Zibauer - Counsellor

DEMOGRAPHIC: Adults, Youth, Groups

SPECIALTIES: Addiction, Anger Management, Anxiety, Assertive Communication/Boundaries, Critical Incident Stress Management, Depression, Domestic Violence, Self-Esteem, Stress Management, Trauma (including EMDR)

Geri-Lynn Rempel
Clinical Counsellor (RCC) & Virtual Counsellor

Languages: English

Counselling is tricky work. It is rewarding–supporting people to create the change they want or need– but it can be complicated and delicate as well.

I have been in the helping professions since 2007, working in Mental Health and Addictions, Probation, Trauma Counselling and, more recently, Generalist Counselling. This wide range has allowed me to experience employment in various sectors with many populations—in government and non-profit, with voluntary and involuntary clients, doing group and individual counselling.


While I became a counsellor in 2013, I began my experience in clinical leadership in 2017 when I became Clinical Lead of a non-profit. In this role I supported a variety of colleagues, including students, new and experienced counsellors and fellow employees in other support roles. We debriefed stressful incidents, worked through ethical dilemmas, consulted on sensitive domestic violence files and problem-solved challenging clients and client situations.

Since 2013, I have provided in-services and workshops to various organizations. The titles of these presentations included Trauma-Informed Practice, Supporting Clients Experiencing Relationship Abuse, Assessing Highest Risk and Domestic Violence and the Early Years. I have also spoken at length about the importance of proper information management in our line of work.

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