Counselling for ICBC Customers in Kelowna – Everything You Should Know

We offer counselling for ICBC customers in Kelowna, BC.

When most people think of automobile accidents, they imagine physical ailments like whiplash and concussions. Mental health issues are just as crucial. Whether it’s a brief spell of worry or something more serious, such as post-traumatic stress disorder (PTSD), you must ensure that your mental health is given attention. Fortunately, your ICBC coverage includes counselling and psychological treatment. Let’s look at counselling for ICBC customers and what you should know before consulting a therapist.

How No-Fault Benefits Work & How You Can Get Counselling At No Cost

Counselling is one of the treatment options available through ICBC’s Enhanced Accident benefits, no matter who is responsible (at fault) in the crash.

“Part 7 Benefits,” are outlined in the Insurance (Vehicle) Act Regulations. These benefits cover anyone who was in an accident in British Columbia or any BC resident that was involved in an accident anywhere else in North America. The coverage for Part 7 benefits may come from ICBC or another insurer from outside of the region.

If you get into an accident with a driver from another province, don’t worry–you will still be covered by your insurance. This is because all out-of-province insurers are required by law to provide the same level of no-fault benefits as what is available in BC.

What’s Covered Under the New ICBC Rules?

The new ICBC rules took effect on April 1, 2019. These regulations have expanded your accident coverage. Acupuncture, chiropractic treatment, kinesiology, massage therapy, occupational therapy, physiotherapy, doctor visits, and counselling are some of the services now covered. In cases where you are unable to work for a certain length of time due to the accident, day-to-day assistance such as homemaking services is also offered. Wages lost coverage is available in instances where you are unable to work for a specific length of time.

At Crossroad Collective, we do not offer direct billing for ICBC customers.

If your counsellor charges more than $120 per session, you will be responsible for the additional cost. If you have extended health insurance through your job or privately, it might cover the difference. Fortunately, it covers up to 12 visits at $120 each.

What If You Need Counselling for More than 12 Weeks?

The 12-week limit is designed to shorten the process when you don’t need extended care. This also saves you time because you can set up the services without needing to speak with a doctor or ICBC claim adjuster first. ICBC does not have to pay the medical expenses for these recommendations because it does not have to pay the doctors’ fees for them. ICBC nevertheless requires you to go through these channels if you want long-term care for more than 12 weeks.

If it’s determined that you’ll need more than 12 weeks of counselling, you’ll need to seek a referral and make certain your claims adjuster is aware of the situation. An RCA is a medical professional who offers independent consultations to accident victims when their recoveries aren’t progressing as planned.

RCA may suggest other treatment choices that can assist your doctor or another health care provider in developing your treatment strategy.

Signs That You Might Benefit from Counselling for ICBC Customers

If you’re struggling with any of these issues, counselling could be a possible solution. It can help you take back control of your life and feel normal again.

This is especially critical if you need to drive often, whether to and from work, to transport your children to their activities, or run simple errands. When you have to get behind the wheel, anxiety about driving can make it extremely stressful.

Some common symptoms people experience after being in a car accident are:

  • Fear of driving again

  • Panic attacks

  • Sleeping difficulties

  • Flashbacks and nightmares

  • Low energy throughout the day

  • Muscular strain and headaches

  • Irritability

Book Your ICBC Subsidized Counselling as Soon as Possible

You are eligible for 12 counselling sessions from the date of the motor vehicle accident under ICBC’s new rules.

Book your first session for counselling as soon as possible following the accident. This will allow your counsellor more time to analyze your condition and take action if they believe you’ll require more than 12 weeks of therapy.

Choosing a Counselling Service

It’s easy to feel lost when dealing with a major issue in life. It isn’t always clear how best to handle such situations, whether at work or at home. With the help of counselling for ICBC customers in BC, Crossroad Collective will help you to find your way back to a normal life without the stress of having to pay up front for your sessions.

Crossroad Collective is dedicated to your emotional well-being and personal development. As a result of our dedication to service and the personalized care we provide to all of our patients, our institution is expanding each year.

Lisa Moore

Lisa Moore, MA

MA Counselling Psychology, RCC, CCC, Clinical Counsellor

DEMOGRAPHIC: Children, Youth, Adults and Family Therapy 

SPECIALTIES: Play Therapy, Special Needs Advocacy and Diagnosis, Anxiety, Depression, Career Counselling, Addictions, LGBTQIA+, Aboriginal Issues, Grief

Counsellors - Geri-Lynn

Geri-Lynn Remple

Clinical Counsellor (RCC) & Virtual Counsellor

DEMOGRAPHIC: Adults, Youth, Groups

SPECIALTIES: Addiction, Anger Management, Anxiety, Assertive Communication/Boundaries, Critical Incident Stress Management, Depression, Domestic Violence, Self-Esteem, Stress Management, Trauma (including EMDR)


We are here to support you along your journey.

If you have any questions about any of the programs, feel free to reach out to our team of experts. Crossroads Counselling is always here to help you and guide you through those difficult times.

Click below and schedule your first visit today!

Google Rating
Based on 100 reviews