ICBC Counselling in Kelowna

ICBC Counselling in Kelowna

ICBC Counselling in Kelowna – Everything You Should Know

We are a Counselling Clinic in Kelowna, BC accredited by ICBC with lots of ICBC-approved Clinical Counsellors. We offer direct billing for ICBC counselling in Kelowna if you have been approved for Clinical Counselling.

Automobile accidents often result in physical injuries like whiplash and concussions, but mental health issues can be just as devastating. Whether it’s a brief spell of worry or something more serious, such as post-traumatic stress disorder (PTSD), you must ensure that your mental health is given attention. Fortunately, ICBC counselling in Kelowna includes psychological treatment. Here’s what you should know before consulting a therapist.

How No-Fault Benefits Work & How You Can Get ICBC Counselling in Kelowna At No Cost

ICBC provides no-fault benefits through its counselling program, which is also known as no-fault coverage. This implies you’re entitled to these advantages, regardless of who was at fault.

The benefits of “Part 7” are explained in the Insurance (Vehicle) Act Regulations. These benefits work for anyone who was in an accident inside British Columbia or any BC resident that was involved in an accident anywhere else in Canada. The coverage under Part 7 may come from ICBC or another insurer based outside of BC.

If you’re in an accident with a driver from another province, your insurance will still cover you for ICBC Counselling in Kelowna. This is because all out-of-province insurers are legally required to provide the same level of no-fault benefits that are available in BC.

What’s Covered Under the New ICBC Rules?

As of April 1st, 2019, the new ICBC Counselling rules have come into effect. These regulations have expanded your accident coverage to include acupuncture, chiropractic treatment, kinesiology, massage therapy, occupational therapy, physiotherapy, doctor visits and ICBC counselling in Kelowna. In cases where you are unable to work due to your injuries sustained in an accident. Wages lost coverage is also available in instances where you are unable to return to work for a specific length of time.

You needed a health care practitioner’s referral to get these medical treatments through ICBC before April 1, 2019. You don’t need one now that the standards have changed. After the first 12 weeks, you may receive therapy at your leisure, and the doctor can charge ICBC directly after that. For various therapies, the maximum number of authorized treatments varies, but you are entitled to up to 12 sessions over a period of 12 weeks for clinical ICBC counselling in Kelowna.

If the counsellor you choose doesn’t charge ICBC directly, you must submit your receipts to ICBC within 60 days of receiving therapy. Crossroad Collective offers direct billing for ICBC counselling in Kelowna.

If your counsellor’s per-session fee is more than $120, you will be responsible for the remainder. If you have extended health insurance through employment or a private provider, it might cover the difference. Fortunately, it covers up to 12 visits at $120 each for ICBC Counselling and we offer direct billing to ICBC for the ICBC-approved portion.

What If You Need ICBC Counselling for More than 12 Weeks?

The 12-week period is intended to reduce the length of time it takes to receive care. This also saves you time since you don’t have to contact a doctor or an ICBC claim adjuster before arranging for services. Because ICBC is not required to pay the doctors’ fees, it does not have to compensate for these recommendations in the long term. If you want extended long-term care for more than 12 weeks, however, you must go through these procedures regardless of whether or not your insurance covers it.

If it’s decided that you’ll require more than 12 weeks of ICBC counselling in Kelowna, you’ll need to get a referral and let your claim adjuster know about the situation. An RCA is a medical professional who provides accident victims with independent consultations when their recoveries aren’t proceeding as expected.

RCA may suggest other treatment choices that can assist your doctor or another health care provider in developing your treatment strategy.

Signs That You Might Benefit from Counselling

If you find yourself weighed down by any of these problems, consider seeking ICBC counselling in Kelowna. It might be just the solution you need to help get your life back on track and feel normal again.

This is an important consideration if you frequently need to drive, for work commutes, take your kids to school or extracurriculars, or run errands. Having to drive can be overwhelming and frustrating when anxiety is present.

Some common symptoms people experience after being in a car accident are:

  • Fear of driving again

  • Panic attacks

  • Sleeping difficulties

  • Flashbacks and nightmares

  • Low energy throughout the day

  • Muscular strain and headaches

  • Irritability

Book Your ICBC Subsidized Counselling as Soon as Possible

You are eligible for 12 sessions of ICBC counselling in Kelowna from the date of the motor vehicle accident under ICBC’s new rules.

Book your first session for counselling as soon as possible afterwards. This will give your counsellor additional time to analyze your condition and take action if they believe you’ll require more than 12 weeks of treatment.

Choosing a Counselling Service

It’s easy to feel overwhelmed when confronted with a major problem in life. It isn’t always obvious how to proceed in such circumstances, whether at work or at home. Crossroad Collective can assist you in regaining your normal existence without the burden of upfront payments for therapy by advising you through ICBC’s billing process and offering direct billing once your adjuster has approved it.

We are committed to your emotional well-being and personal growth at Crossroad Collective. Our organization is growing each year as a result of our commitment to service and personalized care provided to all of our patients.


We have provided the forms necessary for you to apply for your grants/funding. If you need any help filling them out, please don’t hesitate to reach out to us!

Counsellor Dan Smith

Lisa Moore, MA

MA Counselling Psychology, RCC, CCC, Clinical Counsellor (RCC) & Certified Play Therapy Supervisor

DEMOGRAPHIC: Children, Youth, Adults and Family Therapy 

SPECIALTIES: Play Therapy, Special Needs Advocacy and Diagnosis, Anxiety, Depression, Career Counselling, Addictions, LGBTQIA+, Aboriginal Issues, Grief

Counsellor Dan Smith

Marianne Cottingham, MA

Clinical Counsellor (CCC)

DEMOGRAPHIC: Youth, Adults, Couples, Families, Co-parents, Groups

SPECIALTIES: Conflict Resolution, Parent Education, Blended Families, Divorce/Separation, Anger Management

Counsellor Dan Smith

Tejinder Sandhu, MC

Clinical Counsellor (RCC)

DEMOGRAPHIC: Youth, Adults, Couples, Parents, and Families

SPECIALTIES: Anxiety, Depression, Personal development, Grief, Life Transitions, Suicidal Ideation, Anger, Abuse, Addiction, Conflict Resolution, Divorce/Separation, Boundaries, LGBTQ, Family member with Chronic illness

Counsellor Dan Smith

Colleen Franklin, MACP

Clinical Counsellor (RCC)

DEMOGRAPHIC: Adults, Parents, Couples, and teens (16+)

SPECIALTIES: Trauma, Addictions, Anxiety, Boundaries, Burnout, Grief & Loss, Parenting/Foster Parenting struggles, Relationship/Couples

Counsellor Dan Smith

Desiree D’silva, m.ED

Clinical Counsellor (CCC) & Certified Play Therapist with a specialization in anxiety

DEMOGRAPHIC: Children, Youth, Adults, Couples

SPECIALTIES: Depression, Anxiety, Self Esteem,  Play Therapy, Behaviour Intervention, Supporting parents with Autism/adhd/odd diagnoses

We are here to support you along your journey.

If you have any questions about any of the programs, feel free to reach out to our team of experts. Crossroads Counselling is always here to help you and guide you through those difficult times.

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