Online Counselling in Kelowna


Crossroads Collective has two main locations in BC—one in Langley, and one in Kelowna. However, we have counsellors who are located all over the province who offer online counselling and are able to connect with you.

We do not want the location to be a barrier to service and to be a hindrance to finding the right counsellor to meet your needs so please reach out if you are interested in connecting with one of our virtual counsellors.

What is online Counselling in BC?

Online counselling is counselling that takes place on an online platform over the internet or over the phone. Online or virtual counselling can be a good option for some people as it is more accessible and often more cost-effective. It allows people who are located in remote areas to access the same services that are available in larger cities.

People may also choose online counselling in an effort to incorporate therapy into their busy schedules. The virtual option removes the commuting time. Sometimes people choose to access both in-person and online counselling to accommodate an urgent session or a scheduling issue.

Advantages Of Online Counselling 

Online counselling can have many advantages—some of which may even be overlooked—therefore we have created a list of some of the advantages of engaging in online therapy.


  • Accessible from Anywhere. A great resource for people who live in rural areas of not just British Columbia, but all across Canada. Whether you don’t have access to transportation within your city or if you live in the country, as long as you have access to the internet, we will be there for you.
  • People with Disabilities or Limitations. If you have a disability and are unable to make the commute into the office or your work, we are only one click away.
  • If you are experiencing financial worries. Online Counselling is the perfect way to receive the help you need if you are looking to save money on gas and commuting time as well as if your appointments may conflict with taking time off work.
  • Juggling Responsibilities. You don’t want to be adding yet another thing to your plate if you are juggling multiple schedules within your family. Perhaps you’re attempting to coordinate an appointment with your significant other, an ex-partner or you’re a single parent that doesn’t have a lot of time in the day to come in for your session.
  • Decreased Wait Times. Typically the times to see a Virtual Counsellor are a lot less than trying to see an in-person Counsellor.  We have an abundance of Virtual Counsellors that are able to see you, typically, within the same week, you contact us.
  • Greater Flexibility. The more Online Counsellors we have, the greater the flexibility you will have in creating a session that best fits you and your needs.

Covid-19 & Virtual Counselling

The COVID-19 pandemic has brought and continues to bring a high level of stress and anxiety to a lot of people as it continuously brings rapid changes to the way we work, socialize and live. Caring for our mental health has never been more important than in this present time. If you need help or know someone who does, you are not alone.

Health and well-being must be supported by a network of people who can share your experiences with you. Don’t try and manage by yourself. Take advantage of all our resources we provide.

Contact Us

If you want to book your first appointment for online counselling in Kelowna or if you have any questions, feel free to contact us today. We have a team of professionals that are there to help you, no matter where you are. Don’t wait any longer, get in touch with Crossroad Collective.

We are here to support you along your journey.

We are now accepting both virtual appointments as well as in-person appointments.  Click below and schedule your first visit today!

Michael Zibauer - Counsellor

DEMOGRAPHIC: Individuals, Youth, Parents, Couples and Groups

SPECIALTIES: Life Transitions, Parenting, Divorce/Separation, Anger management/Conflict resolution, Grief/Loss,  Depression/Anxiety, Trauma or abuse, Personal Development

Darlene Mathews, MA
Clinical Counsellor (RCC), Registered Social Worker (RSW) & Virtual Counsellor

Languages: English

Mental health is a critical element of a fulfilling life. Yet, for some, it is just a mirage. As we transition through life, we experience unhappiness, anxiousness, depression, grief, and loss, which can have negative effects on our mind, body and soul and even negatively impact those around us. Although reaching out to a counsellor can make a person feel vulnerable it is through that vulnerability that assists us in building self-esteem, confidence and resilience to move forward in our lives.  


In my practice, I emphasize creating a trusting professional relationship using compassion, empathy and understanding your circumstance more clearly. With added support and education, we can alleviate the current intensity of the struggle or difficult situation.

I am a Registered Clinical counsellor and a Registered Social Worker and have been in private practice for over 20 years. I have worked in the health field as counsellor, advocate, coach, and group facilitator assisting people in the areas of:

  • Child development and Parenting Struggles
  • Suicide ideation and mental health in Children
  • Separation and Divorce
  • Depression and Anxiety / Mood Disorders
  • Grief and Loss counselling
  • Past or Recent Trauma
  • Communication / Anger Management
  • Assertiveness and Boundaries
  • Life Transitions
  • Personal development
  • Relationship and couples counselling
  • Eating disorders and addictions
  • Gender dysphoria, LGBTQ transitions & other issues

Some tools/training that I use in my sessions

  • CBT
  • Emotion regulation
  • Resilience building
  • Sleep Hygiene

I practice and value the client centered model knowing that you have your own answers. At this time in your personal or professional struggle, you may simply require different and unique questioning to come to a clearer understanding of your current situation. The single most important first step is to align with someone you will quickly know, like and trust so that you can be as open and honest as your forge a new path for yourself.  I am intuitive, astute and personable and would be honored to join you on your journey to a deeper understanding of your resilience and personal development.

Michael Zibauer - Counsellor

DEMOGRAPHIC: Adults, Youth, Groups

SPECIALTIES: Addiction, Anger Management, Anxiety, Assertive Communication/Boundaries, Critical Incident Stress Management, Depression, Domestic Violence, Self-Esteem, Stress Management, Trauma (including EMDR)

Geri-Lynn Remple
Clinical Counsellor (RCC) & Virtual Counsellor

Languages: English

This is your journey. Only you have lived your life and become the person you are today. You know what you need, or maybe you just know you want something different, and I’m here to walk that path with you.

I offer non-judgmental, collaborative, client-centered, strengths-based support to help you process whatever it is you are working through. One of the things I enjoy most about this work is being able to help adults and youth become empowered again– remind them that they are stronger than they think, that many of the resources or answers are already there, waiting to be uncovered.


Some of the hardships I have assisted people with are:

  • Past traumas that they feel “stuck” with.
  • Recent traumas and feeling overwhelmed.
  • Working through panic attacks and other anxiety disorders
  • Improving communication in relationships
  • Working out boundaries and creating plans for difficult conversations

I have had the good fortune to be supporting people since 2007, when I began working in Mental Health and Addictions. I always knew that I wanted to be a trauma counsellor (growing up with a first responder for a father was bound to do that to one of us 4 kids), so I knew I needed to continue with my education and experience. In 2010 I obtained my Bachelor of Social Work degree and began working as a Probation Officer. While I enjoyed working with people and facilitating groups, probation was not where I ultimately wanted to be so I pursued my Master of Arts in Counselling Psychology degree from Yorkville University. After completing that practicum in 2013 and facilitating trauma groups, I began work as a trauma counsellor in a local non-profit, assisting women who had experienced childhood sexual abuse, sexual assault and/or domestic violence. More recently I have been working as a generalist counsellor, supporting people with a wide variety of issues/concerns.

My areas of specialization are:

  • Addictions
  • Anger Management
  • Anxiety
  • Communication/Boundaries
  • Critical Incident Stress
  • Depression
  • Domestic Violence
  • Self-Esteem
  • Stress Management
  • Trauma

I use the following modalities when working with clients:


  • Cognitive-Behavioural Therapy
  • Dialectic Behavioural Therapy
  • Eye Movement Desensitization and Reprocessing Therapy (EMDR)
  • Mindfulness
  • Motivational Interviewing
  • Narrative Therapy
  • Psychoeducation
Michael Zibauer - Counsellor

DEMOGRAPHIC: Youth, Adults, Couples, Families

SPECIALTIES: Anxiety, Depression, Trauma, Relationship Issues, Self Identify, Transitions, Conflict Resolution, Parenting

 Crystal Munegatto

Registered Social Worker (RSW) & Virtual Counsellor

Languages: English

Life can be unpredictable and challenging, which often causes uncomfortable emotions, anxiety, and changes in mood. This is also very common when we transition though different stages of life, and it can impact our self-identity. This is really common as we age into new phases of life and our roles, responsibilities, and expectations change. Not only are these life events challenging for us, they are challenging for the people around us to adapt to as well. We also go through intense periods of struggle such as grief and loss due to situations like unemployment, moving, death of a pet or loved one, divorce, and more. It is my goal to provide the support and stability needed to assist you through these difficult times.


Together we can explore ways of coping and moving forward.

I am a Registered Social Worker (RSW) through the BC Association of Social Workers (BCASW). I completed my Masters of Counselling Psychology at Yorkville University. Before going back to school to pursue my masters I worked as a social worker with the health authority and in adoption. I believe that my education and experience has allowed me to work with a great diversity of people in a variety of life circumstances.

I have worked in the field of mental health for the past 15 years as social worker, counsellor, and coach. The areas I have worked in include anxiety, depression, OCD, relationship issues and couples counselling, parenting and motherhood, grief and loss, substance use, identity and life transitions, personality disorders, and major mental illness such as bipolar disorder and schizophrenia.

I have several years of experience coaching people in the areas of health and wellness, such as fitness and nutrition inspiration and accountability.

I have completed or am currently working on advanced training in:

  • Relationship/Couples Counselling
  • The Gottman Method
  • Complex Trauma Level I and II, Acceptance and Commitment Therapy,
  • Cognitive Behavioural Therapy
  • Dialectical Behavioural Therapy
  • Satir Family Therapy
  • Emotional Freedom Technique (Tapping).

The basis of my work is founded on Person Centered Theory, with the belief that the therapeutic relationship and being with the person on their journey are the most important aspects of the work we will do together.

I am a wife and mother of 4 and I am looking forward to working with you!

Counsellor - Ally

DEMOGRAPHIC: Teens, Adults, Couples

SPECIALTIES:  Trauma, Anxiety and Panic, Eating disorders and Body Image Challenges, Family Dynamics, Self-esteem, Grief and Loss, Increasing Calm and Relaxation, Coping skills, Relationship Conflicts

Ally Goult
Clinical Counsellor (RCC) & Virtual Counsellor

Languages: English

It is my goal to build a relationship with you that is deeply rooted in warmth, genuine care, and mutual trust. I believe this creates the safety to help you move through whatever challenges or pain you are going through, whether that be anxiety, past or current trauma, eating disorders, or anything else that you feel is interfering with your ability to thrive in your daily life. 


I am a Registered Clinical Counsellor (RCC) through the BCCAC. I completed my Masters of Counselling through City Univeristy of Seattle in 2020, and entered into private practice and associate work in the same year.  Prior to completing my graduate education I worked as a counsellor for the YMCA, supporting at-risk youth struggling with a variety of challenges such as trauma and relationship issues. This work grounded me into a firm belief that when held in a safe, caring therapeutic relationship, all human beings have the capacity for healing, change, and resilience. 

Through my graduate research and therapeutic work, I have become very passionate about helping people who are struggling to feel safe or comfortable in their bodies, whether that be as a result of trauma, anxiety, disordered eating, or otherwise. I believe my unique blend of inner child work, parts theory, and mindfulness-based somatic therapy allows me to facilitate deep healing and increased awareness of subconscious pain, allowing people to feel a sense of freedom and self-empowerment.

The following list are my areas of specialization:

  • Anxiety, panic, and overwhelm
  • Trauma (acute or relational), and dissociation
  • Relationship issues
  • Self-esteem challenges
  • Eating disorders and body dysmorphia
  • Grief and loss
  • Relationship and couples counselling
  • Divorce, separation and blended families
  • Life transitions
  • Anger management
  • Coping skills and solution finding
  • Communication building
Michael Zibauer - Counsellor

DEMOGRAPHIC: Children, Youth, Adults, and Family Therapy

SPECIALTIES: Anxiety, Depression, Behavioural Interventions, Crisis Counselling, Depression, Thoughts of Suicide, Addictions, LGTBQ, Trauma (recent, acute, or historic), Grief and Loss

Daniel Smith
Associate Counsellor & Virtual Counsellor

Languages: English

Life brings many amazing moments. Unfortunately, those amazing moments are often surrounded by the challenging ones, the sad ones, and frustrating ones, and all the other ones in between. Regardless of what kind of moment you’re experiencing, having someone to support you while you process, celebrate, manage, or understand these moments is crucial. Whether you’re coping or facing an unexpected challenging life event, begun feeling overwhelmed with all the emotions, are struggling to find balance between various aspects of your life, or just need someone to talk to, you’re journey to reaching a calmer, more balanced future begins with Crossroads Collective.


I found my passion helping people through turmoil and hardship early in my career. I worked in crisis response and coaching for young adults and their families for a decade, supporting people through some of the worst moments of their lives. I’ve worked with individuals with diverse needs, many experiencing mental health crises. I moved into supporting children and youth, exploring how someone’s behaviour and routine can be a tool to supporting their wellness.

I’m currently completing a Master’s degree in Counselling Psychology through Yorkville University. I also have been fortunate to have taken a plethora of training and certification opportunities about crisis response, paramedicine, and leadership.

Some of my focus areas for counselling include: crisis counselling, trauma counselling (acute or historic), grief and loss counseling, LGBTQ2S+ support, anxiety, depression, youth & adolescence counselling, and addictions counselling. I work with individuals of all age groups, despite my experiences lending to younger populations.

Through my professional, personal, and educational experience, I have developed a passion for supporting others through hardships and celebrating their path to wellness. I understand that journey is seldom easy, and requires a lot of effort, dedication, and care to reach what can feel like an ever-changing horizon. I hope to join you on that journey together.

Paul Singh - Counsellor

DEMOGRAPHIC: Youth, Young Adults, Couples, Parents, Families

SPECIALTIES: Depression, Anxiety, Mood, Relationship Issues, Conflict Resolution, Family Issues, Self-Compassion

Paul Singh

Associate Counsellor & Virtual Counsellor

Languages: English & Punjabi

We often forget that life is filled with ups and downs. Many experiences and relationships come with feelings of pain, anger, and sadness. These emotions and memories can be difficult to share with our family, friends, and close ones.

I believe the “right” therapist provides a space for you to feel supported, understood and guides you with education towards a life of acceptance and growth.