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Google Rating

4.3

Based on 127 reviews

Crossroads Collective

4.3

Amanda Bradley

04:35 15 May 26

We've had great experiences at the Langley office and continue to utilize their services.

Kay Smiles

00:49 15 May 26

10/10 This clinic will change your life!

Mary Manca

23:21 14 May 26

I have been seeing Marianne for years. She has been the one counselor that I have felt 100% comfortable opening up to and sharing a part of my story that I was never able to share with anyone other than my close family and friends. She has helped me see a perspectives, helped me with demons that I have struggled with and carried for years and together we have sorted through some of my deepest issues, some that I didn't realize was there. Marianne has a way of talking to her clients not down to them. She meets them at their level and always creates a safe space. Crossroads all around are a friendly staff and very accommodating to my schedule as a working mom. Always there to answer all my questions and point me in the right direction. From the bottom of my heart Marianne, thank you for helping me find healing and thank you for continuing to encourage me to be the best version of myself!

K Henshaw

22:07 14 May 26

Forough Pouryazdanpanah kermani

22:54 10 Mar 26

I have a very nice experience with cross road specially Lisa, Yash. during a crisis in my family life they really supported all my family professionally and gave me a peace of mind. Ainslie and Randeep are great with nonverbal kids and I really recommend Cross Road to families with special needs kids and school issues.

K H

17:37 14 Jan 26

I definitely recommend Crossroads to anyone who is looking for a safe space to work through their experiences. Each member of the staff have always been friendly and respectful and I find the atmosphere to be relaxed and welcoming. I have been attending weekly/bi-weekly sessions with Randeep Hayer for a few months and I cannot speak highly enough of my experience every time I've walked through the door. I'm certainly glad that I found them when I did and I look forward to my upcoming visits.

Biljana

02:15 13 Jan 26

Monique is incredibly compassionate, understanding, and supportive, and I always feel heard and safe in our sessions. Her guidance has been deeply helpful, and I’m so grateful for the care and kindness she brings to her work.

Kyle H

15:19 19 Sep 25

I have attended a weekly session with Randeep H for a little over 2 months and we have worked through a plethora of issues. No topic is ever too much and everything that we've worked through has been a matter of time and progress. Really great work and I am very thankful for the excellent help that I've received.

Amy Singh

23:02 06 Sep 25

Hello - I have been seeing Lisa and I can't say enough about her. She gets me and has given me many tools to help deal daily issues in my life.

Erika Johnson

05:14 27 Aug 25

I see Jalisa Prakash for weekly clinical counseling and have had such an amazing experience with her. She is kind, compassionate, and everything I hoped for in councillor. Never felt judged and always looked forward to our sessions. Highly recommend Jalisa.

Emilia Toma

20:32 20 May 25

Very friendly and helpful staff!

Talia Spear

17:53 16 May 25

Hi Anna, Talia here. Given I can’t respond to the misrepresentation of fact below I’ll leave a review as well in response.Your session was not booked with Crossroads. My policies in my private practice allow me to fully disclose information in the face false claims. You ticked yes to this acknowledgement when you booked with me.You had booked an intake session on my website, which clearly states intake sessions are to occur with each party separately prior to a moderated discussion. This is to ensure appropriate screen occurs, and to ensure there is viability of moving forward with mediation.At the time of your intake, both you and your partner wished to proceed together. I advised you of the separate intake process. You and your partner connected and advised me that neither of you would be proceeding. Your partner asked for a refund. I advised of the cancellation policy (full rate if cancelled under 24 hours which you also ticked the booked in acknowledgement of when booking with me).However, I made an offer to allocate the funds to a future intake given it appeared there was confusion on your part. Your partner advised that services may be cost prohibitive. I then offered to not only reschedule and apply your intake funds to a future intake but to reduce my fees by 50% and split the amount paid for your late cancellation session into two future sessions.I have subsequently received various threats from you.Your comment appears to have false statements. I would strongly suggest refraining from further libel of a professional who did their best to support you.I am truly sorry your family is having a difficult time. That does not however allow for threatening and disparaging of professionals. In the work I do, I’m regularly threatened given highly charged emotional dynamics within families. However, the work I do does not mean that such threatening is to be accepted.To those who are vulnerable, I will give you the same advice I live and breathe myself as a survivor myself... Abuse of power towards you or threats to disparage you are not acceptable. You do not have to shrink in the face of people attempting to hurt you or misrepresent you. If you’d like to work with someone who is deeply trained to work with survivors, I welcome you to see for yourself my approach and ethics first hand. I offer reduced rates and pro bono services regularly. Also, if not with me, I suggest professionals associated with Ishtar Women’s Resource Society, Rise Women’s Legal Centre and Battered Women’s Support Services. You’re also welcome to reach out to me directly solely for a long list of providers other than myself who deeply understand trauma-aware practices as how to support survivors.

Puyan Taheri

00:51 18 Mar 25

I have been taking sessions with Mansi for 3 months for my 7 year old daughter. She is professional and provides great and practical suggestions to manage my daughter's behaviours and conditions. She really cares about her clients and puts her 100% every session.highly recommended.

Paula Born

06:58 06 Mar 25

I’ve had such a positive experience with Crossroads Collective Counseling. The therapists are kind, professional, and truly care about their clients. From the first session, I felt heard and supported. They create a safe space to talk through challenges, and I’ve noticed real progress in my mental health. Highly recommend to anyone looking for compassionate and life changing counseling!

Meredith Kimber

04:02 02 Mar 25

We have been coming here for various counselling needs since 2021 and have continually recommended it to friends and on social media platforms. Very easy to book appointments, never an issue with any staff. A huge THANK YOU to Mansi and Ainslie for all their support and guidance. ❤️

Sean Williams

19:01 08 Nov 24

The counsellors at this place have really helped me, especially Jalisa Prakash. Jalisa is the best counsellor even though she is still an intern. She is very warm, kind, understanding and empathetic. I enjoy working with Jalisa because she keeps a positive perspective, is very well informed and knows what she is doing. Working with Jalisa has really improved my situation and I'm grateful to have received counselling from her.

Mande Hay

04:10 08 Nov 24

Shawna is amazing! I have been seeing her for over a year and she has helped keep my migraines and neck pain manageable. Her knowledge of healing with massage and essential oils is incredible. If you or looking for massage or reiki Shawna will be help you with either

Theresa Gill

05:36 24 Sep 24

If you’re looking for a skilled and attentive massage therapist, Shawna Middleton is the one to see. I cannot recommend her highly enough. Shawna always takes the time to understand my needs and preferences, creating a personalized experience that targets my specific areas of tension. Her technique is exceptional, providing me with tremendous relief and improved mobility, leaving me pain-free and relaxed every time.Her expertise is evident, and every massage with Shawna is outstanding. I always look forward to my appointments!

Bradley Drake

15:08 28 Jul 24

Talia Spear is hands down one of the better family mediators out there these days. She’s clever, thoughtful and upfront. There’s no judgement about where you’ve been or what’s happened when you speak to her. She doesn’t gouge you for money, and you’ll end up talking productively about what could work and your kids instead of arguing. I was surprised that productive discussion was even possible after the years of needing judges to step in. My ex and I have used her a few times now. Each time somehow we’ve agreed on what we were originally disagreeing about. It’s been a fraction of the cost of what other mediators and lawyers charged us and Talia actually got us somewhere. I’ve recommended her to just about everyone who says they’re going to family court and I’ve only heard positive feedback about her. She even gives us links to resources for the agreements we come to. It makes it easy to get started on the right path. I think she made our lives easier, and it feels like we understand each other better than we ever have.

Amber Wood

02:04 05 Jul 24

My daughter absolutely loved seeing Mansi here. She has such a playful demeanor with littles and was able to get her to open up, as well as give her tools to use in her day to day life.

Mars :P

23:00 30 May 24

Jennifer Peter

18:45 03 May 24

Nisha Sangwan was wonderful, she's very warm and personable. I highly recommend Nisha for anyone looking for Trauma Therapy.

Dianne mckay

01:40 26 Mar 24

Mary T is such a kind empathetic counselor. She worked with our Daughter for a year and it really made a difference. Our daughter enjoyed their visits and always left feeling heard. Thank you Mary.

Meagan Taylor

03:18 25 Mar 24

Good experience always. Responsive admin staff. Respectful of privacy. Nice clean comfortable space.

Kate Halovich

03:07 23 Feb 24

I've been seeing Mary Tuhkala since the beginning of 2024 to help me navigate divorce and co-parenting. I really trust her guidance and appreciate how well she listens and offers tools that specifically assist the challenges I'm facing. Her calm demeanor and reassurance have helped me define my boundaries, identify my strengths and weaknesses, and implement the tools she's teaching me. I would highly recommend seeing Mary if you're looking to improve yourself in a safe and caring environment. I'm so thankful to have the opportunity to invest in my wellbeing with Mary.

Nicole Burt

16:36 20 Nov 23

I have been attending counseling with Shannon Lawrence for almost a year now, and am so blessed by her warmth and compassion, support and encouragement, every time I see her.As an adult who has come through trauma during my formative years, I hadn’t been to a counselor since I was 13 years old. Shannon’s heart for her clients, the wisdom and practical knowledge she imparts, and the genuine concern and care she shows, permeates beyond the walls of her office.

Vienna Sparrow

22:37 19 Nov 23

Katrina Lacson - Aperocho

19:29 25 Oct 23

Got nothing to say but thank you to Shannon Lawrence for helping me overcome my issues. She was so willing to listen and showed compassion every session I had with her. Didn't judge but instead focused in helping me out and gave me steps to get back in shape. One of the best decision I've made is to go to her and seek for help highly recommended and will advise anyone to go and talk to her should anyone needs a hand.

Brian Hawes

23:04 09 Oct 23

All of my kids go here and always look forward to their next visit with Nadine and especially Oakley

Livia Ribeiro

03:26 05 Oct 23

Maxine Miller

04:23 03 Oct 23

It's hard to fit the impact that Nadine has made in my daughter's and really my whole families life in a Google review. My daughter struggles with ADHD and anxiety and multiple comorbidities that can come along with these diagnoses. Nadine has gone over and above to support her. Wether it be teaching her the skills and tools needed to help her function better in her day to day life. Sitting with her and allowing her to just be who she is. Attending meetings to help advocate for my daughter and the supports she needs. Nadine was detremental in the implementation and execution of her IEP and safety plan within her school. She has helped my daughter through some of her darkest times and celebrated her through some of her best. She has helped me to better understand the way my daughter's brain works and in the process greatly decreased conflict and improved our relationship. My daughter went through many other therapists before we found Nadine. Her ability to connect with my daughter and have her actually listen and put into practice what she's saying, while keeping her feeling safe and accepted is incredible. The fact that she has a therapy dog, Oakley, is just the icing on the cake. All it takes is for my daughter to sit with Oakley and the relief of anxiety from her is palpable. Nadine is truly one of a kind and we are so grateful to have her.

Susan Robertson

22:44 02 Oct 23

My kids have thrived with the guidance from Nadine and her therapy dog, Oakley. Oakley relaxes the kids and puts them at ease. They ask to see him and are very disappointed when he is not there. Nadine has really helped build their confidence and self awareness.

Curls

23:38 22 Sep 23

Don Mark Q COMIA

19:16 01 Sep 23

Aaron Konecsni

13:27 21 Jun 23

I had the pleasure of knowing Brent Hayter for over a decade when he was teaching at the middle school where I worked as a hockey skating and skills coach. Brent served as the teacher and coordinator of the hockey program and fitness program for the class during this time. I can confidently say that in my 25 years of working in the school district, I have never encountered a more respected teacher than Brent.Brent's ability to teach life lessons through the game of hockey and fitness was truly remarkable. His dedication and passion went far beyond his job description. He genuinely cared about his students and always strived to empower them. Brent's empathy allowed him to connect with students on a deep level, while his honest and straightforward approach ensured that they received the truth and practical advice to achieve their goals or overcome challenging situations.Not only was Brent exceptional with children, but he was also an incredible friend and mentor. Personally, I have learned a great deal from him, benefiting from his wisdom and incredible work ethic. Impressed by his teaching abilities, I hired Brent to run camps for me in Northern BC, and the feedback from participants was outstanding. Everyone absolutely loved him!Brent's transition to counselling at Crossroads Collective is a natural fit for his talents and passion for helping others. I have no doubt that his skills as a therapist are as exemplary as his teaching abilities. If you're seeking guidance and support, I highly recommend Brent Hayter without hesitation. Whether it's individual counselling or group counselling, you can trust him to be genuine, empathetic, and offer the honest truth while providing invaluable advice to navigate your way through any situation.Brent's exceptional character, combined with his wealth of experience, make him an invaluable asset for anyone in need of guidance. Don't hesitate to reach out to him - he is the person you want by your side on your journey to personal growth and self-discovery

Marg Rodrigues

02:50 03 Jun 23

Everything from booking appoints to the councillor’s advice has been most appreciative

Bhupinder Dhillon

14:48 06 May 23

Loved Ritika's Yoga,(Eye) JOINT openingMost recommended

PiNDu DhLlON

14:45 06 May 23

Loved Rikita's yoga,(eye) joint opening. Most recommended.

D Jay

06:14 27 Apr 23

The kids have fun at Music Therapy with Aimee. Music can be used as an effective way to communicate! I like that families have access to a range of therapies at Crossroads Collective.

Daphne McMahon

23:28 26 Apr 23

Shannon Lawrence is a fantastic children’s therapist. We’ve benefited from her creative and direct approaches in working with anxiety and PTSD.

Bianca Di Castri

19:12 26 Apr 23

I came to crossroads because my 4 year old son was struggling with not seeing his dad. Shannon has been able to help my son during this difficult time and even his daycare has made comments about the change in him too. I am so grateful for Shannon and crossroads for being there for my son!

Chantelle Mochrie

20:55 16 Apr 23

Nadine has had such a positive impact on our anxious daughter. She has given us practical strategies and ways to help our daughter (and us!) cope with her big worries. Our daughter absolutely loves her sessions with Nadine (and your pups!) Thank you for your kindness, experience, and ability to instil confidence in our daughter!

Madi Ziehr

00:10 29 Mar 23

My experience (online) has been nothing short of pleasant and helpful. I truly could not recommend them more.

Emily K

19:32 21 Mar 23

I have been going through a very hard time and I have never reached out for extra help but today it got to be too much and I searched online for a counselor which led me here. I called in tears and unfortunately I cannot remember if her name was Cindy and Sandy but she calmed me down right away, and set me up for an appointment with Stacey who was a very comforting person. I’m very grateful for their quick action and I’m excited to see where things go.

Danika Inwood

05:23 22 Jan 23

If I could give 5+ stars I would. The office is clean and always very calm. I don't normally have to interact with the office staff but when I do they have been very sweet and helpful! To the important part... I've been seeing Jeanne, since the end of August 2022. I had such an awful experience with therapy when I was a teen, that I was soooo scared to give it another chance. After my first appointment with Jeanne, I knew that this was going to be so good for me in the long run. She's really good at making me feel heard, and help organize my feelings and thoughts. I reaaaaallly am working on just being more self-aware and putting a self-care action plan into place and having Jeanne there every week has definitely helped me with my accountability. I'm really glad that I have her in my corner, because I honestly believe that a lot of my happiness now is due to the work we've been doing in therapy.

Cody Young

23:44 28 Dec 22

I had a great time with Michael at crossroads. Not only am I feeling 10 better, but I am feeling empowered with the tools to fight depression and be happy!

Anima Abscond

22:29 13 Dec 22

We have two children who have been seeing Shannon Lawrence for a year, and find the service to be fantastic. She is truly excellent with our kids, in both play and non-play therapies.

Emily Kats

15:15 21 Oct 22

Amazing. Super helpful office staff. Was comfortable and welcoming. We were matched up with Lisa and it’s been a wonderful experience so far. My Husband and I are looking forward to continuing our work with Lisa in our sessions. I think that speaks for itself.

Leisha Kennedy

02:23 05 Oct 22

I take my daughter to see Nadine and we are so happy with the help and tools that she has provided our family. My daughter loves the play based therapy and looks forward to each session. All the staff we have worked with have been helpful and kind.

Ana Cecilia Alvarez

17:14 22 Sep 22

It makes such a difference having the opportunity to talk about every day situations that seem normal but are actually creating a lot of stress in our daily lives. Shannon has been amazing, listening patiently and asking the right questions to help me understand how to manage my expectations. She’s also given me tools and tips to improve my daily habits and I can finally feel myself again.I am a better person, mom and partner.I highly recommend her services.

Elyse

18:46 20 Sep 22

Both of my young daughters see Shannon Lawrence for play therapy to assist with general anxiety and one for OCD. Both of my girls love going and are always excited to go to their appointments, they are always very disappointed when it is time to leave. Having children struggle with anxiety is very emotional as a parent, Shannon has been very supportive and creative with how she is helping not only my kids, but myself and my spouse combat the challenges and individual needs of my kids. I cannot recommend her enough, she is absolutely amazing!

Maninder Kaur

22:48 22 Aug 22

My child received very good services from Mansi Parekh at crossroads collective. She is so friendly and polite and my child learns a lot from her. I wish if we can continue services from Mansi but because of moving I can’t bring my child again there and my child miss that place a lot he always miss the time he spend during session. I Want to says thanks to Mansi Parekh to teach so many things to my child.

M Mohammed

23:06 18 Aug 22

Colleen Franklin is the SHIZZNITT!! She has not only helped me navigate the challenging times that I have experienced with the utmost care and knowledge and skillfully articulate way on how she does her job! Colleen you get a 20 outta 10 !! You have not only helped reprogram me for the better but you have been the BEST counsellor this place has to offer! Hands down 100%. I highly recommend Colleen Franklin to anyone who needs a mental tune up and she has a 100 bay garage to take care of that old engine that needs repairs! Make ya feel good as new!!

Alan Yamamoto

01:03 29 Jul 22

Highly recommended to help with toddler issues. Gave many options with an organized summary of talking points.

Arianne

04:01 07 Jul 22

Cass is amazing!! She is full of knowledge and such a helpful tool in my journey to healing

Wilson Gladman

01:37 05 Jul 22

Cassandra is amazing. She’s easy to get along with, but challenges you to work hard at healing without making you uncomfortable. 10/10 would recommend her to anyone

Tara Grant

00:40 30 Jun 22

Absolutely AMAZING! With COVID our son has experienced extreme anxiety and Cassandra at Crossroads Collective has helped make such a difference in his and our lives. Our son looks forward to his weekly sessions and the improvement with his anxiety has been amazing. The skills he takes home is something he is really leaning into and even sharing with the family. Our son is very comfortable in the office, and thankfully Cassandra is very welcoming and allows a little couch jumping and some science experiments to keep him engaged.We highly recommend Cassandra and Crossroad Collective!

Isaiah Collins

02:12 14 Jun 22

The team at crossroads has helped give my son the tools to help express his emotions. Thank you! I highly recommend

Margaret McGee

16:48 12 Jun 22

My 5 year old daughter started seeing Shannon from Crossroads after she was showing signs of separation anxiety. Shannon really helped her to use her words when she is feeling nervous and different strategies to help in those situations. Thank you so much Shannon, the progress has been wonderful!

Mathing Around

01:28 18 May 22

My son started seeing Shannon for play therapy to help him cope with his big emotions. He loves going and I have seen him working on goals that he has set with her. I feel more confident as a parent knowing that he has someone to talk to about things that he might not be ready to share with me. Everyone at the office has always been super helpful and friendly. I’m so glad that my friend recommended Crossroads Collective.

Jocelyn M

20:14 11 May 22

A. Cumiskey

00:09 07 May 22

My daughter has had a wonderful experience working with Mansi at Crossroads Collective. She immediately made a connection and felt comfortable. She always looks forward to her sessions and it has helped her immensely to cope with her anxiety.

Amanda Britten

16:59 23 Apr 22

My daughter has been seeing Nadine for over a year now and she has been a tremendous help. My daughter has really connected with Nadine and has been making huge strides. She has really helped us with our communication. I am so grateful that we have found her.

Tyson Konecny

04:38 14 Apr 22

I have been a patient of Erin McKay for a few years now. She is excellent. I had tingling in my hands due to my back being a mess. She fixed the right up. She is friendly, professional and extremely knowledgeable. I would recommend her to my friends. And I have!

Annette Gibson

16:43 09 Apr 22

We have been seeing Shannon Lawrence for the past 6 weeks and my Son is doing much better. So many kids are suffering from Anxiety since this pandemic and Shannon has given us some valuable tools to help deal with the increased challenges.

Denise Shindak

04:37 07 Apr 22

I recently had the pleasure to meet with your newest member of crossroads collective. Melissa White. Our group session was an excellent 1st time experience for myself and she connected with everyone. It was magical and life changing. Thanks so much Melissa! We look forward to meeting again!

jim stephenson

01:51 07 Apr 22

After getting into a car accident four years ago, Erin has the experience, correct pressure to take care of my situations. My wife and son also go see her I’ve recommended friends to go.Great staff, helpful and friendly

Jill Simpson

20:06 06 Apr 22

Erin is so good at what she does. She is extremely accommodating to any injury and has helped relive my pain post MVA’s tremendously. Highly recommend her as a massage therapist.

Niki Penz

21:59 05 Apr 22

The offices are clean and quiet with a relaxed and therapeutic atmosphere. The professional staff are kind and helpful with flexible hours. We took time to choose the right therapist for our child. Shannon is warm and calm, she established a strong connection with our child from the start. We have come to rely on her as a crucial member of our care team. She offers consistent and practical approaches for our child to learn about herself and the world around her. Shannon has been a strong support in our lives as we navigate anxiety, ADHD and an understaffed school district.

Julie

18:10 30 Mar 22

My son is a teen and sees Nadine Viker. She's approachable and engaging with my teen (which can be challenging with this age). He can really relate to her and finds her easy to talk with her. He has appointments with her alone and with me as well. She helps to mediate issues between us as needed and I love that she'll call either of us out if we're the one out of line. She's also saved my sanity with some parenting sessions as well. I would definitely recommend Nadine as a counsellor.

NV Queen

03:11 17 Jan 22

I don't have much to say about this place. The staff are super sweet and it's a nice waiting area. The rooms are pretty cute and spacy. It's overall really nice.

Kristy Sather

22:22 11 Jan 22

After a couple years of my son struggling in peer environments, I decided to reach out to Crossroad Collective for some Play Therapy/Anxiety support. We met with Lisa initially, who instantly made us comfortable and took the time to listen to our needs. She paired us up with a fabulous Counsellor, Shannon, that was familiar with the school district dynamic as well. My son felt very comfortable with Shannon and we both noticed some positive changes through out the months of sessions. We have reached a point that sessions are no longer required, to which I give all the credit to Shannon and the clinic. Should we ever need future support, I will not hesitate to come back. The hours are flexible, which works for busy families. The physical space itself is also expanding and beautiful!

Nicole Ziegler

06:48 17 Dec 21

We have been seeing Shannon weekly for behaviour play therapy and my son loves going!! We have already noticed some small improvements it’s been wonderful. Everyone in the clinic is warm and welcoming it’s been a great experience.

Tyson Robertson

01:30 30 Nov 21

Sheena T

22:48 27 Nov 21

Such a welcoming and calming environment! A very comfortable space to wait while my son had his appointments! We did not feel judged or uncomfortable at all and got very realistic and applicable help here with Shannon! Great clinic, great staff, so grateful.

Mark Stoklosa

02:30 05 Nov 21

M B

00:55 20 Sep 21

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